Shipping policy

Shipping Policy

Last Updated: August 28, 2026

Thank you for choosing ReLife. We are committed to providing a smooth and reliable shopping experience.

1. Order Processing

  • Orders are generally processed within 1–2 business days after successful order confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • Once your order has been shipped, you will receive shipping/tracking information through the contact details provided during checkout.

2. Delivery Time

Orders are generally delivered within 3–7 business days after dispatch, depending on the delivery location.

Delivery times may vary for remote or difficult-to-reach locations.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before the order is placed.

  • We may offer free shipping on eligible orders as mentioned on our website or during promotional periods.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking information provided by the shipping carrier to check your order status.

5. Delayed Delivery

Although we aim to deliver orders within the estimated time, delays may occur due to:

  • Weather conditions

  • Natural events

  • Public holidays

  • Courier or logistics issues

  • Incorrect or incomplete delivery information

  • Remote-area delivery

  • Other circumstances beyond our control

If your order is delayed significantly, please contact our customer support team.

6. Incorrect Address

Customers are responsible for providing a correct and complete shipping address and contact number at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

7. Damaged Package

If you receive a package that appears damaged or tampered with, please contact us as soon as possible.

Where possible, take photographs/videos of the package and product and share them with our support team to help us investigate the issue.

8. Wrong or Missing Product

If you receive an incorrect, damaged, or missing product, please contact us within 48 hours of delivery with your order details and supporting photographs/videos.

We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

9. Contact Us

For any questions regarding shipping or your order, please contact us:

ReLife

Email: relifemensclinic@gmail.com
Phone: +91 7015846481
Address: Sec 23, Bhiwani, Haryana, India

We are happy to assist you with your order and delivery-related queries.